Instructions on Withdrawal


Cancellation Rights & Cancellation Form

Consumers are entitled to a right of cancellation in accordance with the following provision, whereby consumers are every natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity:

A. Cancellation Rights Policy

Cancellation Right

You have the right to revoke this contract within fourteen days without giving any reasons.

In the case of contracts for the supply of goods, the period of revocation shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last goods.

In the case of contracts for the supply of data which are not stored on a physical data carrier and which are produced and made available in digital form (digital content), the cancellation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of revocation, you must inform us (Gunold GmbH, Obernburger Strasse 125,63811 Stockstadt am Main, Germany, Tel.: +49 / (0)6027 / 20080, Fax: +49 / (0)6027 / 3772, e-mail: by means of a clear declaration (e. g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

Consequences of the Cancellation

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment.

In the case of contracts for the delivery of goods, we may refuse to repay until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline.

We shall bear the cost of returning the goods if you return the goods from Germany to us and use the return note or sticker of the GLS carrier commissioned by us, which you can create and print yourself in our online shop. Otherwise, you shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functionality of the goods.

Exclusion or Premature Extinction of the Cancellation Rights

The right of cancellation expires prematurely in the case of contracts for the delivery of digital content, if we have started with the execution of the contract, after you have expressly agreed that we start with the execution of the contract before the expiry of the cancellation period and you have confirmed to us your knowledge of the fact that you lose your right of withdrawal by your consent with the beginning of the execution of the contract.

The right of cancellation does not apply to contracts for the delivery of newspapers or magazines with the exception of subscription contracts.


1) Please avoid damage and contamination of the goods. If possible, please return the goods in their original packaging with all accessories and packaging components to us. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with a suitable packaging.

2) If possible, please do not return any goods to us freight collect but as an insured parcel

3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of cancellation.


B. Cancellation Form

If you wish to revoke the contract, please fill in this form and send it back.


Gunold GmbH

Obernburger Strasse 125

63811 Stockstadt am Main


Fax: +49 / (0) 6027 / 3772


Herewith I/we (*) hereby revoke the contract for the purchase of the following goods (*)/providing the following service (*) concluded by me/us (*)



Ordered on (*) ____________ / received on (*) __________________


Name of Customer(s)


Address of Customer(s)


Signature of the consumer (s) (only for communication on paper)



(*)  Delete as applicable